Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and phone number
• Location and address information
• Profile information and bio
• Property listing details and photos
• Communication preferences

Usage Information

We automatically collect information about how you use our platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Search queries and filters used
• Property views and interactions

2. How We Use Your Information

We use your information to:

• Provide and improve our property listing services
• Facilitate communication between users
• Send important account and service updates
• Personalize your experience on our platform
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Generate analytics to improve our services

3. Information Sharing

With Other Users

When you create a property listing, the following information becomes visible to other users:

• Your name and profile information
• Contact information you choose to share
• Property details and photos
• Ratings and reviews (if applicable)

With Third Parties

We may share your information with:

• Service providers who help us operate our platform
• Payment processors for transaction handling
• Legal authorities when required by law
• Business partners with your explicit consent

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers with regular security updates
• Access controls and authentication protocols
• Regular security audits and monitoring
• Secure payment processing through trusted providers

5. Your Rights and Choices

Account Management

You can:

• Update your profile information at any time
• Control what information is visible to other users
• Delete your property listings
• Deactivate or delete your account

Communication Preferences

You can control:

• Email notifications and updates
• SMS messages and alerts
• Marketing communications
• Push notifications (if applicable)

Data Access and Portability

You have the right to:

• Request a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze site usage and performance
• Provide personalized content and ads

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be processed and stored in countries other than Zambia. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

11. Legal Compliance

This Privacy Policy complies with:

• Zambian data protection laws
• International privacy standards
• Industry best practices